30. User contact details are only shared with the administrator of an HDX organization if the user requests access to data via HDX Connect.


31. OCHA upholds the highest standard of data protection for the personal data of HDX users and organization administrators. In case such personal data is exposed, OCHA will notify all affected individuals and manage the incident in line with internal data incident management procedures.


32. OCHA continually seeks to understand the behavior of users on the HDX platform in order to make improvements. To do so, OCHA uses third-party analytics services, including Google Analytics and Mixpanel. Both of these services use cookies stored on users’ devices to send encrypted information to Google Analytics and Mixpanel about how users arrived at HDX, what pages they visited on HDX, and their actions within those pages. Similar tracking is performed when users access HDX via our API or when directly downloading files from a shared link. OCHA does not send identifying information (including names, usernames, or email addresses) to either Google Analytics or Mixpanel. Google Analytics’ and Mixpanel’s use of the data collected from the HDX platform is governed by their respective Terms of Use. 


33. If you would like to disable the tracking described above under clause 32, you can install the Google Analytics Opt-out Browser Add-on to disable Google Analytics tracking. Mixpanel respects “Do Not Track” settings in web browsers. Follow the instructions in this guide to prevent your browser from sending data to Mixpanel. The data collected by these tracking systems will be retained indefinitely in order to understand how user behavior is changing over time.


34. Emails sent by OCHA to registered HDX users may contain web beacons, which allow OCHA to track information about how many people have viewed its email campaigns. OCHA will never share personal data from this tracking with third parties other than with MailChimp, our mailing list provider, which has access by default. The data collected by this tracking system will be retained indefinitely in order to understand how readership of the emails is changing over time.